Back up and restore

A database dump alone is not a backup of WBAMS. Keep the whole recovery set together, and test that it restores.

The recovery set

• The database.
• The application files.
• settings.php and the encryption hash.
• The root .htaccess.
• Ticket attachments, downloads and private storage.
• Uploaded media, including assets/media/documents/.
• Custom add-ons, theme copies and the cron configuration.

Restoring

• Restore settings.php and the encryption hash with the matching database. A mismatched hash makes protected values unreadable.
• Restore private file stores before testing customer downloads or ticket attachments.
• If an upgrade stopped on a database error, read the log, fix the cause and run it again: the upgrade scripts are safe to re-run. Restore the backup only if you cannot get past it.