The words WBAMS uses on screen, and what each one means.
- Client
- Somebody who pays you. A client account owns services, invoices, payments, quotes and tickets.
- Control area
- The administration application under
/control, where your team works. - Department
- The queue a support ticket lands in, with its own mailbox and staff.
- Draisap and Serepok
- The two client themes. Both draw the same pages and menus, in light and dark mode.
- Gateway
- A payment module that takes money through one provider. WBAMS ships 20.
- Knowledgebase
- Self-service articles: how-tos, references, FAQs and troubleshooting.
- Management level
- A kind of person you keep records about: clients, members or staff.
- Member
- Somebody who belongs to your organization, with a membership type and standing.
- Plan
- Something you sell: its pricing, billing cycles and what happens when it is ordered.
- Portal
- The signed-in area where clients (or members and staff) see their own records.
- Scheduler
- The cron job that runs the recurring work: invoices, reminders, suspensions, imports.
- Staff member
- Somebody you pay, with an employment record, timesheets and payslips.
- Update
- A news item in your newsroom. It replaces the older word Announcement.