Customers reply to ticket emails. Those replies reach the help desk one of two ways; use one, not both.
| Mail import (polling) | Piping | |
|---|---|---|
| How | scheduler/pop.php collects from the mailbox on a schedule | The mail server delivers straight to scheduler/pipe.php |
| When replies appear | On the next poll (every five minutes) | Instantly |
| Needs | A second cron job and the mailbox details on the department | Mail-server configuration, often unavailable on shared hosting |
Utilities › Logs › Mail Import Log shows what was brought in and what was rejected.
Full guide
The complete reference is Mail import and piping in the WBAMS documentation.